More and more, small to medium-sized businesses are turning towards Managed Service Providers (MSP) to perfect their processes, increase efficiency, and reduce operating costs. However, while the idea of partnering with an MSP is a good one, not every MSP operates the same way.
This being said, the next time you find yourself heavily considering the prospect of partnering with a Managed Service Provider, here are three key features you should look for.
A resolution is one click away.
Whether or not most companies realize it, remote support is a huge perk of Managed Services. When an MSP offers remote support, technicians can typically resolve your IT issues without an on-site visit. On top of that, you can skip right over the step-by-step instructions and forget what it was like trying to troubleshoot problems with a technician over the phone.
With remote monitoring software installed onto your company’s hardware, a technician can reach into your system and resolve most common IT problems with a few clicks of the mouse. And this can mean a few things for your business — but first and foremost, it means significantly less downtime. And that’s a good thing for any business, no matter your size, industry, or future goals.
SLAs will keep everyone sane.
You never want to partner with a Managed Service Provider who will “get to you when they get to you.” That’s a recipe for nothing good.
Instead, you should always look to partner with an MSP that has detailed and well thought out SLAs. These bad boys work to protect the relationship you have with your MSP. This is because they lay out proper timelines and sequences of events when it comes to problems and the services they require.
In other words, nothing should technically be “unknown.” When you submit a ticket, you should (roughly) know when someone should contact you back. Sure, this will vary by the type of request — but that should all be covered within the SLAs.
A ticket here, a ticket there, a ticket everywhere.
A ticketing solution can heighten the efficiency with which your problems are resolved. Sure, it shouldn’t be the deciding factor when it comes to picking an MSP or not picking an MSP — but it should play a role.
An advanced ticketing solution can potentially provide a slew of benefits for your team. For example, some solutions allow MSPs to automatically sort, organize, and tier service requests. This could mean that urgent problems will be placed at the top of the “to-do list,” and complicated issues will be immediately sent to a more experienced technician.
While automations like these may appear insignificant, they can mean the difference between an hour of downtime and three hours of downtime — and that is a big deal.
If you’re looking for a Managed Service Provider in Baton Rouge, then give us a call or send us a message today. We have decades of combined experience working with companies of all shapes and sizes, and we’d love to work with your business, too.