Immense Networks is looking for a stand out Technical Support Specialist qualified to join our winning team. Our new employee will be part of a fast-paced, young minded environment and culture based around a positive team atmosphere. Immense Networks was founded in 2005 and is one of the fastest growing technology companies in the south.
Job Responsibilities:
- Diagnose, Troubleshoot, and Resolve Technical Issues
- Monitor Client Servers, Applications, and Network Devices
- Troubleshoot Line of Business Applications
- Provide Remote Technical Support to End Users
- Document Work in Service Tickets Until Completion
- Provide Excellent Customer Service to End Users
- Create, Update, and Maintain Client Documentation
Job Requirements (3-5 Years of Experience)
- Windows Server 2008, 2012
- Network protocols: TCP/IP, DHCP, DNS
- Exchange 2010, 2013
- Microsoft Active Directory
- Office 365 Management
- Anti-virus Software Configuration
- Spam Filter Setup, Maintenance, Troubleshooting
- Web Filtering Applications
- VMware ESXi 5.5, 6.0
- Remote administration concepts and tools
- Desktop/laptop and network troubleshooting skills
- Exceptional Troubleshooting Skills & Time Management
- Experience troubleshooting business office applications
Professional Requirements:
- Associate’s Degree (Computer Science)
- At Least 3 Years of Proven Experience
- Experience working in different networks
Certifications Preferred (Not Required, Bonus)
- Comptia A+
- Comptia Network+
- Microsoft Certified System Administrator or Expert (MCSA or MCSE)
- Microsoft Certified System Expert (MCSE)
- Cisco Certified Network Associate or Professional (CCNA or CCNP)
Benefits:
- Medical
- Dental
- 401k
- Paid Vacation
- Energy Drinks, Coffee, Snacks
- Relaxing Work Atmosphere
- Hi-Speed Tech Tools
- Quarterly Sponsored Events
Required education:
- Associate
Required experience:
- Desktop Support, Helpdesk : 3 years
Contact Info
- 225.754.9005
- 10988 N. Harrells Ferry Rd., Suite 7
Baton Rouge, LA 70816 - support@immense.net
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